Privacy Policy – Solot PK | How We Protect Your Personal Data in Pakistan

1. Who We Are

Solot PK operates the online gaming platform available at https://solotpk.net. For the purposes of this Privacy Policy, "Solot PK," "we," "us," and "our" refer to the operators of this platform. "You" refers to any individual who registers an account, visits the website, or interacts with Solot PK in any capacity.

Solot PK is designed and operated specifically for players in Pakistan. All financial transactions occur in Pakistani Rupees (PKR) through local payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, and Visa/Mastercard cards issued by Pakistani banks. This Privacy Policy reflects the standards we apply to the data of Pakistani players and is written to be understood clearly without legal expertise.

If you have any questions about this policy or about how Solot PK handles your data, you can contact us at any time at support@solotpk.net. We take privacy seriously and will respond to all genuine data enquiries within 30 days.

2. What Personal Data We Collect

2.1 Registration Data

When you create an account on Solot PK, we collect the following information:

This information is required to create and maintain your account. Without it, we cannot provide you with access to Solot PK's services.

2.2 Identity Verification (KYC) Data

When you make your first withdrawal, or when required by our anti-money-laundering procedures, we collect:

• A copy of your valid CNIC (Computerised National Identity Card) — front and back
• A selfie photograph for identity matching
• Proof of residential address (utility bill or bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of mobile wallet registration in your name)

KYC documents are stored in encrypted form and are only accessed by authorised staff members conducting verification reviews. They are never used for any purpose other than identity and payment verification.

2.3 Transaction and Financial Data

We record all financial activity on your Solot PK account, including deposit amounts and timestamps, withdrawal requests and processing outcomes, payment method references (wallet IDs, last four digits of card numbers — never full card numbers), bonus credits and deductions, and game results and wager history.

We do not store your full Easypaisa or JazzCash PIN, your full card number, or your bank internet banking credentials at any point. Payment processing is handled through secure payment gateway integrations that are independently certified.

2.4 Technical and Usage Data

When you use Solot PK, our servers automatically record certain technical information:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited and features used on the platform
• Session duration and login timestamps
• Clickstream data and navigation patterns within the platform

This technical data helps us maintain platform security, detect fraudulent activity, improve the user experience, and diagnose technical issues. It is not used to build profiles for sale to third parties.

2.5 Communication Data

If you contact Solot PK's support team via live chat or email, we retain records of that communication for quality assurance, dispute resolution, and staff training purposes. These records are stored for up to 3 years and are accessible only to authorised support and management staff.

3. How We Use Your Personal Data

Solot PK uses your personal data only for the purposes listed below. We do not use it for any undisclosed purpose and we do not engage in profiling for sale to external parties.

3.1 Account Management

Your registration data is used to create, maintain, and manage your Solot PK account — including logging you in securely, verifying your identity when required, applying account settings and preferences you have chosen, and sending you transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts).

3.2 Payment Processing

Financial data is used to process deposits and withdrawals through your selected PKR payment method, to maintain an accurate record of your account balance, to apply VIP Club bonuses and refer-a-friend credits, and to comply with anti-money-laundering obligations. Without this data, we cannot process payments on your behalf.

3.3 Platform Security and Fraud Prevention

Technical and usage data — including IP addresses, device fingerprints, and login patterns — is used to detect and prevent fraudulent activity, protect against account takeover attempts, identify and block duplicate account registrations, and ensure the fair operation of games on the platform. This is a legitimate and necessary use of your data that protects both you and other players on Solot PK.

3.4 Legal and Regulatory Compliance

Solot PK is required by applicable law to maintain certain records — particularly financial transaction records — for defined periods. Your data may also be shared with law enforcement or regulatory authorities if we receive a valid legal request or if we are legally obligated to do so. We will comply with such requests only to the extent required by law and will not voluntarily disclose data beyond what is legally necessary.

3.5 Platform Improvement

Aggregated, anonymised usage data helps Solot PK understand which features players use most, which games are most popular among Pakistani players, where friction exists in the user experience, and how to improve the platform over time. This analysis is conducted on anonymised data sets — your individual data is not used for this purpose in identified form.

3.6 Marketing Communications (Optional)

If you have opted in to marketing communications, your email address and mobile number may be used to send you promotional offers, bonus announcements, cricket season promotions, and news from Solot PK. This is entirely optional and can be turned off at any time. See Section 11 for more detail on managing marketing preferences.

4. Legal Basis for Processing

Solot PK processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, financial data, and KYC information is necessary to fulfil our contract with you — providing you with access to the Solot PK platform and processing your deposits and withdrawals.
• Legal obligation: We are required by law to conduct identity verification, maintain financial records, and report certain transactions. We process data for these purposes because we are legally obligated to do so.
• Legitimate interests: We process technical and usage data for fraud prevention, security monitoring, and platform improvement. These are legitimate business interests that do not override your privacy rights.
• Consent: We process your data for marketing communications only where you have explicitly opted in. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

Solot PK does not sell your personal data. We share it only in the limited circumstances described below.

5.1 Service Providers

We work with a small number of third-party service providers who help us operate the platform. These include payment gateway operators who process PKR transactions through Easypaisa, JazzCash, and other local methods; KYC verification service providers who assist with identity document checks; cloud hosting providers on whose infrastructure the platform runs; and fraud prevention and security monitoring tools. Each service provider is bound by data processing agreements that restrict them from using your data for any purpose other than the service they provide to Solot PK.

5.2 Game Software Providers

Some games on Solot PK are provided by third-party game developers. These providers may receive limited technical data (such as session tokens and stake amounts) necessary to operate the game. They do not receive your name, contact details, CNIC, or payment information.

5.3 Legal Requests

If Solot PK receives a valid legal request from law enforcement, a court, or a regulatory authority, we may be required to disclose certain data. We will comply with such requests only to the extent legally required and will notify you of such disclosures where we are legally permitted to do so.

6. Cookies and Tracking Technologies

Solot PK uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function — keeping you logged in during a session, remembering your language preference, and maintaining your basket during a deposit flow. These cannot be disabled without breaking basic platform functionality.
• Analytics cookies: Used to understand how players navigate Solot PK — which pages are visited, how long sessions last, and where users exit the platform. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including recognising devices associated with suspicious login attempts.

Solot PK does not use third-party advertising cookies or behavioural tracking cookies that build profiles for external advertising networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

7. Data Security

Solot PK takes data security seriously and has implemented technical and organisational measures proportionate to the nature of the data we hold. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment references
• Access controls that restrict which staff members can view different categories of data — support agents cannot access KYC documents; KYC reviewers cannot access full payment histories
• Two-factor authentication on all internal administrative systems
• Regular security audits and penetration testing conducted by independent security professionals
• Automated monitoring for unusual data access patterns that may indicate a breach or insider threat

Despite these measures, no system is completely immune to security incidents. If Solot PK becomes aware of a data breach that is likely to affect your rights or freedoms, we will notify affected players within 72 hours of becoming aware of the incident and will provide clear information about what data was affected and what steps we are taking.

8. Data Retention Periods

Solot PK retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account and for 5 years after account closure, to comply with financial record-keeping requirements.
• KYC documents (CNIC copies, selfies): Retained for 5 years after the KYC verification is completed, or 5 years after account closure, whichever is later, as required by anti-money-laundering regulations.
• Financial transaction records: Retained for 7 years from the date of the transaction, in line with standard financial record-keeping requirements.
• Support communication records: Retained for 3 years from the date of the communication.
• Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of the consent status.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Deletion requests submitted by players are processed within 30 days, subject to the legally mandated retention periods above — data that must be retained by law cannot be deleted at your request until the legal retention period expires.

9. Your Data Rights

You have meaningful rights over your personal data held by Solot PK. Here is what each right means in practice:

To exercise any of these rights, email support@solotpk.net with the subject line "Data Rights Request" and specify which right you wish to exercise. We will acknowledge your request within 5 business days and respond fully within 30 days. We may ask you to verify your identity before processing the request to ensure we are responding to the actual account holder.

10. Children's Privacy

Solot PK is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account on Solot PK, please contact us immediately at support@solotpk.net. We will investigate promptly and close any confirmed underage account, returning deposited funds to the original payment source after removing any bonus credits.

Age verification is conducted as part of the KYC process for all accounts. Accounts where the date of birth provided at registration indicates a player under 18 are not permitted to proceed past registration to making deposits or placing bets.

11. Marketing Communications

Solot PK may send you promotional communications by email or SMS — including bonus offers, new game announcements, cricket season promotions, and VIP Club updates. These communications are only sent to players who have opted in to receive them.

You can manage your marketing preferences at any time:

• Via account settings: Log in to your Solot PK account and update your communication preferences under account settings. Changes take effect within 48 hours.
• Via unsubscribe link: Every marketing email from Solot PK contains an unsubscribe link at the bottom. Clicking it removes you from all marketing lists immediately.
• Via support: Email support@solotpk.net with "Marketing Opt-Out" in the subject line and we will update your preferences within 5 business days.

Opting out of marketing communications does not affect transactional communications — you will continue to receive emails about your deposits, withdrawals, and account security regardless of your marketing preference.

12. Changes to This Privacy Policy

Solot PK may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. The date at the top of this page shows when the policy was last updated.

Material changes — those that meaningfully affect how your data is used or your rights as a player — will be communicated to you by email at least 14 days before taking effect. Minor updates (such as clarifications, updated contact details, or formatting corrections) may take effect immediately upon publication. Your continued use of Solot PK after any update constitutes acceptance of the revised policy.

We recommend reviewing this page periodically, particularly before or after major platform updates. The current version is always the one available at https://solotpk.net/privacy-policy.

13. Contact Us and How to Raise a Complaint

For any questions, concerns, or requests related to this Privacy Policy or to your personal data held by Solot PK, contact us at:

If you are not satisfied with how Solot PK has handled a privacy concern — after giving us a reasonable opportunity to resolve it — you may escalate the matter to the senior management review team by emailing support@solotpk.net with "Privacy Escalation" in the subject line. We will treat all escalated privacy complaints with the same seriousness as any other formal dispute.

For related policies, please refer to the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the full agreement between you and Solot PK.